I was shocked today to receive a phone call from a representative by the name of Dave Sober from InventionHome.com after also receiving an email welcome letter, only to be met with an attitude that I found offensive. After explaining that I couldn't talk at the moment because I was with colleagues going into a business lunch and then leaving this afternoon for an extended weekend holiday (it's Memorial Weekend) I suggested that we communicate by email. After 2 attempts to get me to commit to a follow up phone call, I reiterated that we could just email for now and set up a call later next week.
What was said next I couldn't help but laugh at. "I don't do business by email." Really? OK, bye. In 2013, when you own an internet-based business I think you need to prepare for some email dialogues to take place.
What's even more surprising is that they are BBB Accredited. Not sure how that is going to fare.
Anyway, it may seem like this is nothing, but had you heard the tone you may also realize that there was no desire to provide good customer care.
Review about: Invention Home Customer Care.